Important Information

Hours of Operation

Facilities: 10 am to 10 pm daily.
Treatments: 10 am to 10 pm daily.

Age

The spa is best suited as an adult environment. Guests must be 16 year of age or older to enjoy the spa’s services and facilities.

Spa Reservations

Our spa reservations team is available for consultation on treatment selection and to make treatment reservations from 8 am to 10 pm daily. To reach our spa reservations team, please dial extension 4750. They may also be reached via email at spafacb@posadas.com.

To ensure the best availability for your desired treatment times, we recommend that you make your reservations in advance.

All treatment prices are in U.S. dollars and are inclusive of taxes. For your convenience, a 15% service charge will be added to each treatment you receive.

Arrival Times

We recommend that you arrive 60 minutes prior to your treatment in order to fully enjoy our 10-step hydrotherapy ritual. Should time not permit you to enjoy our hydrotherapy ritual, we recommend that you arrive 15 minutes prior to your treatment in order to check-in with ample time.

Upon Arrival

Upon arriving at the spa, a spa concierge will greet you and guide you throughout your experience. You will receive a personal locker with towels, a robe and sandals. We ask that you kindly leave these in your locker at the conclusion of your spa experience. These robes and sandals are available for purchase at the spa boutique.

Swimsuits are required in our hydrotherapy ritual areas.

Late Arrivals / Cancellation Policy

As a courtesy to all spa guests, every treatment ends on time. Should you arrive late to your appointment, we may need to change your schedule or reduce the length of your treatment time.

Cancellation Policy

To ensure optimal treatment availability for all guests, cancellations or rescheduling must be made 24 hours in advance. If you do not show up or cancel your appointment, your room or credit card will be charged the full value of the treatment.

Group reservations are subject to contract agreements and other policies.

For Your Health

Prior to your treatment, a spa reservationist will give you a health form to complete. Please be sure to report any medical conditions you have, including allergies, pregnancy, high blood pressure or asthma. Certain treatments are not recommended for such conditions.

Spa Etiquette

To preserve harmony in the spa, we kindly ask you to turn off your mobile phone. Food and beverages are not permitted in the spa. Alcohol is not served or allowed in spa facilities. All personal valuables should remain in the safe in your room. Please keep your key with you at all times. The spa is not responsible for lost or stolen valuables.

Gift Certificates

Spa gift certificates may be purchased for any treatment or dollar amount. To purchase a gift certificate, please contact the spa reception at extension 4750 or via email at spafacb@posadas.com

Treatment Discretion

All spa treatments are therapeutic in nature. Our spa therapists are qualified and have ample experience in their field. For your comfort and convenience, you will be offered disposable undergarments during your treatment. You may also choose to wear your own undergarments.

Should you have any preferences regarding your therapist’s gender or concerns regarding performance level or expectations, please notify the spa receptionist or contact one of the spa coordinators.

Comments / Suggestions

Please feel free to contact our Spa Manager with comments, suggestions and feedback at extension 4750 or via email at spafacb@posadas.com